Privacy Policy

1. Introduction

icgbet ("the Platform", "we", "us", "our"), accessible at https://icgbet.cam, is an English-language online casino and sports betting information platform designed for Malaysian adults. We understand that privacy is important to you, and we take our obligations as a data controller seriously.

This Privacy Policy ("Policy") sets out the basis on which we collect, use, disclose and otherwise process personal data relating to users of the icgbet Platform ("User", "Member", "you"). It applies to all personal data submitted through or collected by icgbet.cam, including data submitted during account registration, identity verification, payment processing and general platform interaction.

2. Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information that identifies or can be used to identify a natural person, directly or indirectly, including name, identification number, contact details, financial data and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" means icgbet, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Subject" means the identified or identifiable natural person to whom Personal Data relates — in this context, an icgbet Member or visitor.
• "Cookies" means small text files placed on your device by the Platform or third-party service providers to facilitate site functionality, analytics and preference storage.
• "KYC" refers to Know Your Customer — the mandatory identity and document verification procedure applied to Members for compliance and fraud-prevention purposes.
• "Third Party" means any person or organisation that is not icgbet, the Data Subject or an icgbet employee acting in their capacity as such.

3. Data We Collect

3.1 Registration Data

When you create an icgbet Account, we collect identifying information required to establish and verify your identity. This may include your full legal name, date of birth, residential address (including city, state and postcode within Malaysia), email address, phone number and preferred currency (MYR).

3.2 Identity Verification (KYC) Data

To fulfil compliance and anti-money-laundering obligations, icgbet may collect copies of government-issued identification documents (such as MyKad or passport), proof-of-address documents and payment method verification materials. These documents are processed securely and retained only for as long as required by applicable law.

3.3 Financial and Transaction Data

We collect records of deposits, withdrawals, wagers and bonus activations made through your Account. Payment method details are processed in conjunction with third-party payment providers (such as FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank and Hong Leong). icgbet does not store full card or bank account numbers on its own servers.

3.4 Technical and Usage Data

We automatically collect certain technical information when you access the Platform, including your IP address, browser type, operating system, device identifiers, referring URLs, pages visited, session duration and clickstream data. This information is used to maintain Platform security, diagnose technical issues and improve user experience.

3.5 Communications Data

If you contact icgbet support by email, live chat or any other channel, we retain a record of that correspondence, including your name, contact details and the content of your messages, for quality assurance and dispute resolution purposes.

3.6 Voluntary Information

Certain information — such as responsible gambling preferences, deposit limits and self-exclusion elections — is provided voluntarily and is processed solely in your interest to support safer gambling behaviour.

4. Data Processing

icgbet processes your Personal Data for the following purposes:

5. Legal Basis for Processing

icgbet processes Personal Data on one or more of the following legal bases, depending on the context of the processing activity:

• Contractual Necessity: Processing is required to perform the contract between you and icgbet, including delivering account services, processing payments and managing your wagering activity.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including anti-money-laundering requirements, age verification mandates and data retention laws.
• Legitimate Interests: Processing is necessary for icgbet's legitimate business interests, including fraud prevention, platform security, quality assurance and improving our service — provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent for a specific processing activity (such as marketing communications), you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

6.1 Service Providers

icgbet may share Personal Data with third-party service providers engaged to support Platform operations. This includes payment processors (handling FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong and cryptocurrency transactions), KYC and identity verification vendors, fraud detection providers, cloud infrastructure operators and customer support platforms. Such providers are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.

6.2 Legal and Regulatory Disclosures

We may disclose Personal Data to regulatory authorities, law enforcement agencies or courts where required by applicable law, a court order or a regulatory direction. icgbet will take reasonable steps to notify affected Members of any such disclosure where legally permissible.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets, Personal Data held by icgbet may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

6.4 No Sale of Personal Data

icgbet does not sell, rent or trade your Personal Data to third parties for their independent marketing or commercial purposes. Any data sharing is limited to the operational and legal purposes described in this Policy.

7. Cookies and Tracking Technologies

icgbet uses cookies and similar tracking technologies to operate and improve the Platform. The main categories of cookies we use are:

• Strictly Necessary Cookies: Required for core Platform functionality, including session authentication and security. These cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Used to remember your preferences, such as language settings, display options and previously selected payment methods.
• Analytics Cookies: Used to collect anonymised or aggregated data about how users navigate the Platform, which pages are visited most frequently and where technical errors occur. This data helps us improve icgbet for Malaysian users.
• Security Cookies: Used to identify and prevent fraudulent or automated activity, including bot detection and session integrity validation.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. By continuing to use icgbet.cam with cookies enabled, you consent to their use as described above.

8. Data Retention

icgbet retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Account and transaction data is retained for the duration of your active Account relationship and for a minimum of five (5) years following Account closure, to meet anti-money-laundering and audit obligations.
• KYC documentation is retained for a minimum of five (5) years from the date of the last relevant transaction or Account closure, whichever is later.
• Support communications are retained for up to three (3) years from the date of the relevant interaction, unless longer retention is required for an unresolved dispute.
• Technical and usage logs are typically retained for up to twelve (12) months in identifiable form, after which they may be anonymised for aggregated analytics purposes.

9. Security Measures

icgbet implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration or destruction. These include encrypted data transmission, secure server infrastructure, access controls limiting data access to authorised personnel, regular security assessments, and two-factor authentication options for Account login.

Whilst we apply industry-appropriate safeguards, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials. icgbet will never contact you requesting your password or one-time authentication codes. If you suspect unauthorised access to your Account, contact us immediately at [email protected].

10. User Rights

Subject to applicable law, you have the following rights with respect to your Personal Data held by icgbet:

• Right of Access: You may request confirmation of whether icgbet holds Personal Data about you and, if so, a copy of that data along with information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete Personal Data we hold about you.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your Personal Data in certain circumstances, for example while a rectification request is pending.
• Right to Data Portability: Where processing is based on your consent or a contractual necessity, you may request that we provide your Personal Data in a structured, commonly used machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing, at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected], including your Account username and a description of your request. We will acknowledge receipt within five (5) business days and respond in full within thirty (30) days, subject to identity verification requirements.

11. Minors and Age Restriction

icgbet is strictly an adults-only platform. Participation in any form is limited to individuals who are at least 21 years of age. We do not knowingly collect, process or retain Personal Data belonging to individuals under this age threshold.

If we become aware that Personal Data has been submitted by or on behalf of a person under 21 years of age, we will take immediate steps to delete that data and close the relevant Account. If you believe a minor has submitted data to the Platform, please contact us promptly at [email protected].

12. Amendments to This Policy

icgbet reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform operations. Material amendments will be communicated by way of a notice published on icgbet.cam. The "Last reviewed" date at the top of this page indicates the date of the most recent revision.

Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy. We encourage Members to review this page periodically. Previous versions of this Policy are available upon written request to our support team.

13. Contact Us

If you have questions, concerns or formal requests relating to this Privacy Policy or the processing of your Personal Data, please contact the icgbet data protection team in writing. We are available around the clock, seven days a week, and aim to acknowledge all privacy-related enquiries within five (5) business days.

Contact email: [email protected] (plain text — not a clickable link)

Please include your full Account username, the nature of your enquiry and, where applicable, the specific right you wish to exercise. We may request additional identity verification before processing your request to ensure the security of your Personal Data.